Since the update to 4.5.4 I’ve been having issues re-attaching files.
They attach fine from a response or forwarding a ticket with attachments, but upon sending I was getting an error.
I saw that there is an update to solve this (4.5.6?) but this hasn’t fixed it. When forwarding emails, I’m getting the following error;
Swift_RfcComplianceException thrown with message "Invalid ID given <@our.emailaddress.com>" Stacktrace: #9 Swift_RfcComplianceException in /../public_html/help/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/IdentificationHeader.php:175 #8 Swift_Mime_Headers_IdentificationHeader:_assertValidId in /../public_html/help/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/IdentificationHeader.php:116 #7 Swift_Mime_Headers_IdentificationHeader:setIds in /../public_html/help/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/IdentificationHeader.php:87 #6 Swift_Mime_Headers_IdentificationHeader:setId in /../public_html/help/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/IdentificationHeader.php:63 #5 Swift_Mime_Headers_IdentificationHeader:setFieldBodyModel in /../public_html/help/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/SimpleMimeEntity.php:592 #4 Swift_Mime_SimpleMimeEntity:_setHeaderFieldModel in /../public_html/help/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/SimpleMimeEntity.php:199 #3 Swift_Mime_SimpleMimeEntity:setId in /../public_html/help/helpspot/lib/class.hsmailer.php:163 #2 hs_mailer:hs_attachdocs in /../public_html/help/helpspot/lib/api.requests.lib.php:832 #1 apiProcessRequest in /../public_html/help/helpspot/pages/request.php:394 #0 unknown in /../public_html/help/admin.php:451
(I’ve removed our email and server paths myself… it’s not being that weird!)
The email then doesn’t send, though still appears in the ticket as if it has been sent.
Anyone else having this, or is my install screwed?