HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Bullet Points


#1

I’m trying to create a response in helpspot… When I copy and paste a document from word to helpspot, with bullet points, the formatting changes, as well as the font. How do I make bullet points in Helpspot?


#2

You won’t be able to copy/paste into the response box very well from Word. The response box uses the Mardown format so for example, just use * to make bullet points.


#3

Thanks Ian… I’ve tried that, however it doesn’t create bullet points, but rather it puts all the lines into one long run-on sentence. I can’t figure out how to get it to actually bullet…??


#4

Make sure you leave a space before and after the the start of the bullets as well as a space after each bullet before any text. Only one per line. Like:

Response text here...

* First bullet
* Second bullet
* Third bullet

More text down here

#5

Thank you for your help! The spaces after was what I was doing wrong. My ticket response looks great now! Thanks again!
-Kristen


#6

Fantastic! Let us know if there’s anything else you need.