HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Bursts of repeated tickets


#1

Hello,

since some days I see some completely identical tickets posted at minutes or seconds one after another.

(usually 2 or 3, but right now for instance, I see 8 identical tickets “posted” at random intervals in 14 minutes).

I’ll exclude that Users are involved on this.

Any idea?

Thanks.


#2

We haven’t seen this type of behavior. Are these tickets from customers or test tickets? You don’t have any users who you’ve entered their email accounts as emails HelpSpot checks do you? If so that could cause a loop which might look like this.


#3

thanks for your answer.

at a further analysis this problem seemed related to a non optimal use of Api on our side. it seem the problem is now solved.


#4

Ah, great. Let us know if there’s anything else you need.