I am currently evaluating help desk products for our company and wondered if we could use a mixed authentication mode with HelpSpot.
We have about 100+ internal users, plus external clients and consultants and ideally we would prefer not have to force the internal users to login if they are currently on the network. If on the other hand they are working remotely, then we want them to be able to log in.
The external clients and consultants would always need to use the internal authentication.
I had a chance to look at the documentation for the black box portal authentication, it appears that we could roll our own membership provider but wondered if there was another way. (This just means we would have to maintain the customer username, email and password in a different system.)
Ideally, I would like to have everyone who is accessing the support site from a specific IP address range use LDAP and everyone else the internal HelpSpot provider.