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Can Helpspot schedule the creation of routine tickets?


#1

Can HelpSpot be set to automatically create requests for things that are done every month, or every week?

For instance scheduling a request to run monthly reports, so every month on a certain day a new request is created for a tech to do that?


#2

Hi Chris,

Not currently at this time. It’s something we’ll consider for a future release.


#3

Thanks Ian! I also got your other message.

I looked at the API manual. As a quick fix, I’m going to write a little scheduler and have it send emails at set times and use the “Advanced Tags” mentioned in the API Manual to route them to the right category and staff member.

Thanks for reminding me about the API Manual!


#4

Ah great, thanks for the update over here. I should have mentioned that!