HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Can I migrate settings from our hosted trial to a live environment?


I’ve been doing some configurations on our hosted trial to customize the forms to suit our purposes and show my executive management what HelpSpot can do for us. Is it possible to migrate these settings, forums, tickets, knowledge books, saved filters to our hosted live environment once our management decides to purchase? Or at least, is it possible to get access to the hosted trial instance and copy over the relevant settings? Or is my best bet to make notes of all the things I want to save elsewhere and re-implement them?



Hi Holly,

We can provide a database dump of your hosted trial for you in the MySQL SQL format. So if you’re planning on using MySQL then you can import it. If you’re using a different database then what we can do is make your hosted trial available for as long as you need so you can reference it.