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Can I remove the "Is this request urgent?" question?


#1

Is it possible for me to remove the “Is this request urgent?” question from the ticket submission form? My users are misusing this option and I would like to remove it so that everyones submissions are treated equally.


#2

Yes, you can just erase the form field from the template. Instructions for modifying templates are here:

http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=9


#3

The template is request.tpl.php


#4

That worked… thanks!