HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Can we turn browser autocomplete back on?


#1

We’ve noticed that the customer ID, email, and name no longer autocomplete in our browsers. We viewed source and saw that these fields are set to autocomplete=“off”

It saves us a lot of time (and prevents errors) to let our browsers fill in customer names we’ve typed before. I hunted through the settings in the admin, but couldn’t find a way to allow autocomplete again. I’d appreciate any assistance!

Thanks,
-Arianne


#2

Hi Arianne,

There’s no setting for that currently. The main reason is that this can cause the reverse sorts of issue. A better way to set those fields is via Live Lookup. If you haven’t checked that out you can find information here: https://www.userscape.com/helpdesk/index.php?pg=kb.page&id=174

You could likely change this with a custom admin them that uses javascript to remove that option. Not sure if you want to get into that level of modification though: https://www.userscape.com/helpdesk/index.php?pg=kb.page&id=403