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Cannot access database


#1

Hi,
I just migrated Helpspot to another new host. I encountered the “Cannot access database” message.

What would be the likely causes to it?

Any help is appreciated.
Thank you


#2

Hello!

Generally this means that the config.php file has incorrect settings when attempting to connect to the database.

Were there any other details to the error message? Perhaps check the “data/logs/helpspot.log” file to see if anything is there as well.