I had a customer copy/paste from an html page in a reply to an open ticket. Ever since that post appeared, I’m unable to edit that one ticket from within Helpspot. I get an error message of “You must assign this request to a category” whenever I try to edit the item. The problem is, a category is assigned. Even if I change the category assignment and try to save, I get the same message.
I’m guessing there is something in that html that is throwing Helpspot off here. Subsequent additions sent via email have been correctly appended to the thread, so this just seems like an issue on the front end. This ticket has been resolved and I want to close it and get it out of my queue.
What do you suggest?