HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Can't find closed/sent responses to requests


#1

Help please,
I can’t find closed / replies to requests anywhere. How do we get to closed requests (replied to or not).

thanks
Rebecca Newton


#2

Hi Rebecca,

There’s a few ways to find closed requests. If you know the ID you can enter in the left hand search box on the Workspace screen. If not, you can use the search tab in the top navigation.

If you need to see a group of closed requests you can create a filter for them. You can find filters in Workspace->Filter Requests. Filters let you see all the requests in the system. As the name implies they let you filter through the requests to see just the ones you want. You can even save filters for later use.