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Can't Get a UNC File Link in a Response Template


I am using the following HTML in a response template to get a UNC file link:


However, when the e-mail is generated the URL to our HelpSpot web site is alway prepended to the href attribute value. So we end up with the following HTML in the e-mail:

(expanded UNC path)

Is there any way to prevent HelpSpot from prepending the “http://” bit? Or is there another way to get a UNC file link?


Hi Gray,

I don’t think there’s a way to do that currently. I think I see where the issue is though so we’ll try and get this adjusted in the next release.


When is the current projected date for the next release?


Hi Gray,

We don’t provide release dates, however, we are in very active development on it.