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Can't Get a UNC File Link in a Response Template


#1

I am using the following HTML in a response template to get a UNC file link:

##CUSTOM14##

However, when the e-mail is generated the URL to our HelpSpot web site is alway prepended to the href attribute value. So we end up with the following HTML in the e-mail:

(expanded UNC path)

Is there any way to prevent HelpSpot from prepending the “http://” bit? Or is there another way to get a UNC file link?


#2

Hi Gray,

I don’t think there’s a way to do that currently. I think I see where the issue is though so we’ll try and get this adjusted in the next release.


#3

When is the current projected date for the next release?


#4

Hi Gray,

We don’t provide release dates, however, we are in very active development on it.