When I open a ticket and assign a catagory it assigns the ticket to the Default Staff Contact instead of the person who opened the ticket. Is there anyway to have the ticket Catagory get automatically assigned to the person who opened the ticket so it goes in their queue. Right now we don’t have tiers and anyone can handle any request on our helpdesk. Is there maybe a way around this or any suggestions?
Thanks
Greg,
Check out searching the forums for “Category Default Contact to INBOX” and “Default ticket assignment to current user”
The second is exactly what you’re asking for. The first is similar. Putting the two together gives youthe ability to be able to select Inbox or Current Staffer. I hope they are currently still in the queue for future release.
PS. I tried to post a link earlier, but it got flagged as spam.