HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Change user permission group in MYSQL


Hello all,

Recently; a colleague changed all of our administrator accounts into being a different security group, without considering the consequences. Could you please enlighten me as to which table/field I need to update in order to reset this behaviour and grant myself Administrator group access please?

As it stands, we are unable to access the Admin section of helpspot.

Thank you in advance,


^ we are currently running 3.1.1, if this makes a difference?



And under 10 minutes after posting the initial request… Have found it.
Always the way; you search for almost a whole day, then find what you’re looking for just after asking for help

Please close/remove this thread.

Thank You,


No problem, glad you found the fix!