We are evaluating Helpspot. The forms for helpdesk-staff seem to be ok (for our purpose).
We would like a form on witch a customer can login (clientID) to view all its requests (including status information).
Does such a form exist in Helpspot? I can only find the “submit a request” and “check on a request” options. These options are about only one request. As far as I understand no status information can be found on this form.
We would like to use the system to replace all emails, notes and “to do lists” on both our side and the customer side. That is only possible if the customer has a simple and complete view on all of the pending requests.
Greetings, Roeland Wildeman.