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Closing folders

We have several filters built personally and globally. They are organized in folders on the left-hand side. For some reason now, after you open the folder and click on a filter the folder closes/collapses on the page refresh. Could these be left expanded?

This is a bug that is corrected in HelpSpot 4.8.20. You can upgrade to correct it.

This was working fine for years, how does a bug get introduced to old versions of HS and the only fix is to upgrade? Not a possibility for my current setup, can this be fixed outside of upgrading to the latest version?

Hi the bug has to do with cookie expiration dates. We’re happy to help you get upgraded through our paid support.