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Closing Ticket Via Respose


#1

In HelpSpot 2 I created a response that would close the ticket and give the user some information. Now in version 3 the response no longer closes the ticket. I looked through the settings on my response and can’t find a way to close the ticket. Is that still possible?


#2

Just to follow up on this in the forums (we already spoke via email) this is not currently a feature in V2 or V3.