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Configuring SMS


#1

Hi!

How do you configure SMS-sending?
I’ve noticed that you can add a phone number, and set users to receive notifications on SMS.

What do I have to do to be able to send SMS through one of the carriers listed?
How about adding support for Clickatell?


#2

Hi Richard,

Currently HelpSpot sends via email gateways, support for Clickatell is something we’re considering for a future release though.


#3

Hi!

I tried sending SMS to a Telenor-number by setting the phone number and chose Telenor as the carrier, but did not receive any messages.


#4

Looks like they may have updated their email to sms domain. If you know how to access your database you can update their settings in the HS_luSMS table where sName = telenor set sAddress to mobilpost.com and see if that helps.


#5

Telenor doesn’t provide this service anymore.
Support for Clickatell would have been appreciated :slight_smile:


#6

Also MessageNet :slight_smile:

INSERT INTO HS_luSMS (xSMSService,sName,sFromSize,sMsgSize,sTotalSize,sPrefixType,sAddress,fTop) VALUES(99,“MessageNet”,30,160,160,“10 Digit Phone Number”,“messagenet.com.au”,0);

Thanks Ian.