Shortly after upgrading to HelpSpot v2.7, I noticed a couple of errors in the error log like this:
“Request XXXXXXX may be stuck in an email loop with firstname.lastname@example.org. The loop has been broken.”
This is a little baffling to me, since I don’t have auto-replies enabled anywhere. How can an email loop be detected if auto-replies are not enabled for any of the mailboxes set up in HelpSpot?
Also, the associated request doesn’t appear to have been updated. Is this normal?