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Connection failed to gmail-pop.l.google.com,995: Connection timed out


#1

I’m unable to connect to a Google Apps mailbox from the Admin > Mailboxes page, using the following settings:

username: [user@mydomain.com]
hostname: pop.gmail.com
password: [mailbox password]
account type: pop3s
port: 995
security type: ssl no-validate (have also tried tls no-validate and tls)

POP3 access is enabled for the mailbox and I have OpenSSL running on the server. When I test the settings, I eventually receive the error message:

Connection failed to gmail-pop.l.google.com,995: Connection timed out

I’ve searched the forum for a solution, but to no avail. Help!


#2

Greetings Mike:

I don’t work for HelpSpot, but as an admin I would manually test from the server itself if I could do a form of telnet connection.

See http://blog.yimingliu.com/2009/01/23/testing-a-pop3-server-via-telnet-or-openssl/ as a general guide.

If it works from the command line, then you have some proof it is not the server.

Thank you.


#3

Hi Mike,

As Peter said, try a telnet if possible. It could be something between HelpSpot and Gmail that’s the issue.

We have many customers using Gmail so it shouldn’t be a problem at all.

In some rare cases your IMAP extension in PHP could be compiled without SSL support, this is very rare but is something to check as well.


#4

Thanks for your suggestions. I’ll give Telnet a try…