HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Controlling "from" when adding Notes and other updates


I am creating a web application that uses HelpSpot to manage job requests. For the most part it is working great.

When sending updates to the request, how do I control the username that submits it? When creating a new request this is done by adding customer information and setting xPersonOpenedBy = 0. But when I want to add a Note from the logged on user of my application, what do I set then?

Sorry, if this is clear in the docs. I’m in a hurry now and do not see the answer.