I have a couple of requirments i have gathered from staff. Are these possible, if so how?
- Change the urgent tick box into Priority (1 to 5)
does this need to be a Custom Field? If so, can we disable Urgent?
- How do you disable features (Knowledge Books, Forum)
- Categories for specific Portals and not others
we currently thinking about using the application for 2 different departments (companies) and require completly different Categories on their protals (Ive set up 2)
- Change the status from ‘Active’ to ‘Open’
- Customise email templates depending on the email its sent from