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cPanel installation


I’m hosting my web site and utilizing cPanel. Did anyone install HelpSpot directly on cPanel and have any documentation, tips,…


Hi Alex,

It should be pretty straight forward.

Unzip the files in your HTML root, or desired folder.
Create the database using the cPanel wizard
Run the installer script (
Create the cron jobs for tasks.php and tasks2.php

Let us know if you ran into any errors!


I’m installing it through cPanel
The Below is my config.php file. This is still giving me error Whoops, looks like something went wrong.
Please let me know where i’m missing out

 * How To Use This File:
 * 1. Copy and Rename this file to "config.php"
 * 2. Fill out/change necessary database credentials and base URL (cHOST).

 * Database Credentials
define('cDBTYPE',      'mysql');               // 'mysql', 'mssql' or 'postgres_helpspot'
define('cDBHOSTNAME',  '');           // e.g. '', 'localhost' or ''
define('cDBUSERNAME',  'example_help');
define('cDBPASSWORD',  'password');
define('cDBNAME',      'example_help');

define('cDBCHARSET',   'utf8');                // Use "utf8mb4" for MySQL 5.5.3+
define('cDBCOLLATION', 'utf8_unicode_ci');     // Use "utf8mb4_unicode_ci" for MySQL 5.5.3+

 *  Define search engine
define('SEARCH_ENGINE', 'database');            //Defaults to database search. 

 * SphinxSearch Search Engine (Not used by default)
define('cSEARCHHOST', '');
define('cSEARCHPORT', '9306');

 * General
define('cHOST',''); // Base URL used within HelpSpot, WITHOUT tailing slash "/"

define('cBASEPATH',   dirname(__FILE__));      // Base file path to HelpSpot
define('cDATADIR',    cBASEPATH.'/data');      // Path to server-writable `data` directory
define('cDEBUG',      true);                  // Setting to true will output errors to the browser and log file