HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Create a custom report


Is there a way to create a custom report to show how many notes a staff member has made on a per hour basis?


You can group it by hour, but no limiting by person. Otherwise you could select a single day and group by person but it wouldn’t be by hour.

You’d have to go into the database and query the HS_Request_History table directly.