What we are trying to accomplish is as follows:
If a staff member is out of the office for a week or so but we have a request of them, we’d like to create a ticket and set the follow up date for when they return. But we don’t want them to be bothered with an email at the time of ticket creation. We would prefer the first notification they receive about this to be on the date of the follow up (which we would set to when they return).
Is this an option? If so, how can we accomplish this?