Fast question. I know that once a request has been created, you then have a button available upon viewing that request to ‘update and close’ the request. However, many times in our company, we resolve the request in the same phone call. As of now, it looks as if we will need to first create the request, then grab the request again and close it, rather than doing it all initially with the push of a button. Is there any way currently to create AND close the request, rather than creating and going back to close it out? Thanks!