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Create custom Helspot Id's


#1

Hi,

Is is possible to add letters to the Helpspot ID?
As it turns out one of our suppliers is also using Helpspot and I’m afraid if I’m going to mail him from our Helpspot instance we get a huge mixup with both our Helpspot ID’s

If possible I would like to change my Helpspot ID from {12400} to {APS12400}

Thanks
Martijn


#2

Hi Martin,

Yes, in admin-settings-email integration you can set a prefix for the ticket ID’s.