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Create Custom Status


#1

Is there a way in which I can create two new statuses? I am currently using “Problem Solved” as a trigger to send out a survey, which is working great, except for when people respond it reopens the ticket so closing it again, resends the survey. I would like to add two new statuses, one that says Close and Send Survey, and Close and do not Send Survey. This way, they won’t receive it twice.

Thank you.


#2

Yep, that’s the right way to do it. And, yes you can! In Admin-Customize-Status Types.

Cheers


#3

I don’t see that listed as an option underneath my Admin>Customize menu. Am I using an out of date version?


#4

Sorry, it’s under Organize! I just mistyped it. http://drop.userscape.com/17kPX


#5

Gah, I am a moron. Thank you!
DJ