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#1

Is it possible to modify or create a new template to the request form. Our HelpDesk is “concerned” because the Customer ID is now last in the listing, and that is the first thing they ask for, so we are wondering if we can move them around.


#2

Hi Joshua,

It’s not currently possible to switch them around directly. You could create a custom theme and use custom javascript (jquery is available to you) to do it though.