Using HelpSpot 2.7.2
I created a custom field, defined as a dropdown, to store the user’s support level. We have support levels for each customer defined from 0 to 5.
When the support level is set to 0 on an inquiry, the filters all show a dash " - " as if no value has been set for the field. This means that in the reports, we cannot tell the difference between inquiries without the value defined, and inquiries with the support level set to 0.
All other values (1 through 5) show up normally. I can provide a screenshot if needed.
When you actually open a specific inquiry, the support level dropdown shows the “0” correctly.
Does the filtered list have trouble distinguishing between a 0 and NULL values?