HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Custom fields in search tab?


#1

Is there a way to use your custom fields as a search field on the Search tab? I realize that there’s a post on this by Jeramiah Bowling on August 31 2006, but I wanted to check if things have changed from then.

Also, can I modify the search tab page at all? For example, can I change the order of the text boxes under Customer History Search?

Thanks,
Ed


#2

Hi Edward,

You can’t use it in the search tab, but you can using filters as a search which gives you access to many conditions. You can find filters in Workspace->Filter Requests.