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Custom SMTP headers


#1

Is it possible to set custom SMTP headers for outbound emails from HelpSpot?

For example, when using Mandrill for email delivery - http://mandrill.com/ … we can specify extra meta data about outbound emails for more fine-grained tracking and management of deliverability issues.

Ideally it would be great to be able to set a custom header on each individual email based on certain email fields (eg set Mandrill metadata based on the contents of a custom field when replying to a request), but at worst, it would just be useful to be able to tag all outgoing email from HelpSpot as being from HelpSpot (for example)!


#2

Hello Simon,

It’s not currently possible to do that. You could use something like Mandrill as your SMTP though if they have a UI for appending headers or your own mail server.

HelpSpot does add the x-mailer header to specify that HelpSpot sent the email and the version.