I am trying to use some of the Api public methods.
they seem to work but I have problems with customer.getRequests. this method need two parameters: sEmail and sPassword.
I guess sEmail should be the email of the customer that have inserted a ticket, while sPassword should be the random six letter string that is appended to the ticket number to have the Access key.
anyway when calling this method and passing these parameters I obtain this error: “Email or password not valid”.
To be safe I copied/pasted both parameters from the result of a call to another Api method, request.get, passing also the AccessKey.
so, for instance, if my ticket Access key is 12345abcdef I’ll call the method this way:
is this the correct way to do it?
I also tried using the full Access key as sPassword:
but I still obtained the error.