We are testing your helpdesk product and so far it looks like it will fit our needs. The only trouble we are going to have is intergrating it into our invoicing system.
When we create a request or view an existing one we want to select a customer ID from our back office system to link the two systems together. I have tried using the live lookup but when i insert the details from the lookup it overwrites details which are already filled in. This wont work for us because a client will have several users logging requests. Our back office system only has entries for clients not the individual users.
On the helpdesk we need to keep the users name, email address and phone number and only insert their companies ID into the ‘company id’ field.
This solution that would work for us if the client id box could be turned into a drop down list which is populated from our back office system. Is it possible to edit the existing page and code ourselves? or is this a change we can pay to have done?