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Customize portal form


#1

Hi,

Right now I’m trying to add an additional field to my request portal for helpspot. Currently when people issue a request at http://rjrsupport.com/index.php?pg=request they have to fill out name, email, phone, a few other fields, and type the message for their request. What would I have to do (in step by step instructions) to add another field (which would be an additional name to be accepted). This second name would then be taken as a different value by helpspot, and be shown in the inbox next to Customer ID.

Thanks!


#2

Hi Will,

I’m not entirely sure what you mean. If you’ve added custom fields for these you can display them in the workspace, but you can’t hook them together. So you can take a value from one and make it display information from the other.


#3

That’s not currently possible. The widget is designed as a quick contact mechanism so it doesn’t include support for custom fields at this time.