I’ve looked through the forums but I didn’t find what I was looking for; sorry if this is already out there.
I’ve got a department that would like to start using Helpspot but they’d like to have custom request IDs. They already have a numbering sequence they’re using the track issues and projects and would like to continue with that format. Is there a way to change the number of characters in the ID and start the sequence at a specific number? Can non-numeric characters be used in the ID?
Thanks for any help!