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Date Custom Field changes request when using canned Responses


I have a custom field for a Review Date. In the canned Responses where you can update the custom fields, it has 12/31/1969 as a default. I cannot get this out.

So when you use a canned response in a request, unfortunately the custom field in the request ALWAYS gets updated to 12/31/1969 overwriting the date you already set it to.

This might also be happening with Request Merge feature. I have not verified this yet.

Thank you.



Hi David,

The inability to zero out a date is fixed in the next release along with setting the date accidentally if you will when using a response.

Thanks for the report.