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Dear Ian, (John)


#1

Being with you and helpspot has been wonderful, at times. I have learned so much. And there is so much that I am grateful for, so much that I will cherish as I move forward.

But the time has come to say good-bye.

I know that this must come as a shock, but I can no longer tolerate the broken Zend optimizer product that you have bound your great solution to. I understand why you use it, but it’s not working. When they aren’t able to keep up with php updates, for months and months…well, I just can’t overlook the problem anymore!

I love helpspot, still, but the pain that lies beneath the happiness that we once shared, has become more than I can endure. It is more than anyone should have to. For me, and for you. We are too good to settle for something that neither of us deserve.

I hope that you are happy going forward. If you ever decide to change, to really fix what is broken, please let me know!

With the greatest sincerity,

Dave


#2

Hi David,

Yes, we’ve been unhappy with Zend ourselves. As such, we’ve been toying with a build that uses the IonCube encoder. If you’re interested in me sending you a link to that I’m happy to do so.

If not, we wish you well and if you don’t find happiness out there please look us up again.


#3

I would very much like to try your alternative! Like I said, I very much love your product, and I do not want our relationship to end!


#4

Ian,
I would like to try the Ioncube version as well. Can this be installed over my existing setup or do I need to create a new setup? Thanks. Also, does the mailing list notify us of new versions? I just signed up and am hoping it does. Thanks!

Kevin


#5

Hi Kevin,

I’ll email you a link to the experimental build. f you are a HelpSpot customer you’re always notified of new releases, the newsletter gets notified on major releases, but not all releases.