HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Delete reporting tags without losing them;-)


#1

We use reporting tags for our campains to classify (e-mail) orders.

At this moment we have a list of reporting tags in one category which i’d like to downsize, but i would also like to retain the option to search via those reporting tags.

Could anyone tell me if this is possible? I’ve been searching for a possibility to set reporting tags to inactive, but i can’t find it so there’s probably no such thing.


#2

Hi Serena,

No, that’s not possible. Once you remove them they are gone.

You could perhaps create a custom field and write a custom query to move the information into the custom field so as not to completely lose it. You’d have to do that in the database directly though.