Greetings… they are loving the helpspot product at this client location. Thanks for a great product, once again. I’ve referred so many people to HelpSpot, I hope it has added to your customer base!
For reporting purposes and Sarbanes Oxley compliance, we’d like to get the details of support tickets in the system. Can I do this with the built-in reporting engine? I’ve poked around quite a bit, can’t seem to find the right place to modify so I can include more information that just basic counts.