Hi, is it possible to disable the stuck in loop email protection or change any settings related to this?
We’ve added some integration so that for specific categories, once the fields are filled in a trigger then calls a webpage to generate a PDF report which is sent to the helpspot email address to import as an attachment. This works most of the time. However, if something is changed and the report correctly regenerates, sometimes helpspot is then triggering the loop protection.
If we can’t turn it off, can you give details on what it is actually looking for so I can try and work around it?