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Disabling the 'peek' facility on cases in the inbox


#1

Is there a way to disable the ‘peek’ or ‘quick view’ functionality when looking at cases in the inbox?

I imaging I could just fiddle with the Javascript underneath but not sure which file or function to modify.

It sounds like a weird request, but you’d be surprised how many people just peek at the emails and procrastinate instead of simply taking them and responding to customers. I want to program this temptation out of our support system :smile:


#2

Haha. OK :smile:

What you could do is implement a custom admin theme. That will provide you with a custom javascript file which will be included automatically. In there you could use jQuery to override that click event. So it will take some javascript hackery, but should be possible.


#3

Hey great idea. I’ll look in to it and have a play.


#4

wow that was easy. I just duplicated the ‘blue’ theme, renamed blue.css to blue-mytheme.css, created blue-mytheme.js and put this in it:

function showOverflow(reqid, field, loading){
}

A bit crude but effective.


#5

boom! thanks for sharing the hack :slight_smile: