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Disallow re-opening a case after X days

Is there any possibility to disallow users to re-opening a case after a certain time period? Example; I have a case where the end-user may reply after 10 days saying: “Oh by the way, this needs to be fixed for this computer as well”. This may be OK for a couple of days, but after a certain time period I want a new case to be opened instead.

Best regards

Hi Pontus,
Yes this is a built in setting in Admin > Settings > Email Integration > Reopening Closed Requests Before


Thank you so much, was looking forever for this but somehow missed it, thanks a lot Matt!