I am looking into this solution for our customer service desk. In the screen shot gallery it mentions:
Add downloadable documents to the page such as PDF, Excel, or PowerPoint files.
It doesn’t specifically mention zip files, we commonly use Zip files for our patches so this would be a key feature that we would need.
Along the similiar lines, many times the solution is to download the patch, and the patch is a big file. Email would seem out of the question, so I would assume an auto answer with a link to the page would probably be the best solution.