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Do NOT respond to new email request?


#1

Is there a way to configure so that it does NOT respond to a new incoming email request?

I am feeding in requests from an automated monitoring system and do not want helpspot to reply to these incoming email requests.

Thanks!


#2

You can turn it off for the entire mailbox in the mailboxes settings. Disable the auto reply. If you want auto replies to regular customers then the best thing to do is setup a special mailbox just for automated emails which has the auto reply disabled.


#3

Thanks! That should do it for me. I will just set up multiple mailboxes.