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Does tNote support HTML


#1

I am using the request.create method on the API to create tickets.

Does the tNote field support HTML? At first I didnt think so, but when I read the definition of fNoteIsHTML I thought it might be able to.

Thanks


#2

Hi Mark,

If you’re using request.create from the public API HTML is not allowed. If you’re using private.request.create then you can send in HTML, you should set fNoteIsHTML to 1 in that case.