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Does tNote support HTML


I am using the request.create method on the API to create tickets.

Does the tNote field support HTML? At first I didnt think so, but when I read the definition of fNoteIsHTML I thought it might be able to.



Hi Mark,

If you’re using request.create from the public API HTML is not allowed. If you’re using private.request.create then you can send in HTML, you should set fNoteIsHTML to 1 in that case.