HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

During Trial Emails lost


#1

I 've installed Helpspot on a test system and configured my standard imap Inbox for a trial import.
Now all my emails are deleted from my Inbox.

Is there any way to get them back into my standard Inbox?

Thank you very much in advance for a quick reply.


#2

Hi Michael,

No, HelpSpot deletes emails after it imports them. The only way to retrieve them would be if your mail provider has backups of the email of if you’ve created backups on your own via your mail client. Of course the emails do exist in HelpSpot so you have them, but there’s no way to put them back into an email format on the IMAP server from HelpSpot.