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E-mail attachments


#1

Hi,

We’ve set our e-mail attachment size to 10MB, but incoming e-mails with attachments much smaller than that don’t seem to appear in Helpspot - the message appears but without any trace of the attachment. Is there any known problem with attachments?

We’re using HS 1.5.1, POP3 e-mail, nothing in the “Do not allow…” field.

Cheers,

Steve


#2

Hi Steve,

The issue is with some of your memory variables in PHP and MySQL. The link below explains what you need to modify to get larger attachments working. The setting in HelpSpot only takes effect after the attachment is imported, if there’s not enough memory for PHP to handle the attachment then it never reaches HelpSpot.

http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=34