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EMAIL ERROR: email to customer FAILED. The email system returned this error: Language string failed


#1

Hello,

Today I went into HelpSpot to answer questions that came in last night and each reply was met with the following error message:

EMAIL ERROR: email to customer FAILED. The email system returned this error: Language string failed to load: tls

SMTP server error: Ready to start TLS

any suggestions on how to resolve this issue?


#2

Hi Ron,

This can happen if your SMTP server is having a problem or the password changed, something like that.

It’s usually not an issue with HelpSpot itself but the mail server.

If you’re still having this problem please let us know.