Hi Ian, we are getting this error now. I’m using the HelpSpot4. It started occuring after our email account had a password expire and we had to change the password.
We are currently using Exchange Online as our email server also btw. Tonight we are going to restart the server to see if that clears anything up as well.
I’ll keep you posted if we get this straightened out.
UPDATE: Just had another error popup. When the error pops up, the email is not being sent. I have verified this with exchange online.
Here are some example log files. I removed the IP address and changed from our domain name to just “domain”:
After this log, we noticed that the email account password had expired, so we reset the password and updated the settings inside of helpspot.
Then we got a couple logs like the one below:
UPDATE: Also this is in our helpspot logs on the admin page about the error:
Time Type Message File Line
Fri, Jun 5, 2015, 02:52 PM Email Auto Respond The following From address failed: firstname.lastname@example.org tasks.php 803
Fri, Jun 5, 2015, 01:53 PM Email Customer Update The following From address failed: email@example.com * Request:67743 request.php 397
UPDATE: Turned on debugging for tasks.php and updated cron job to log output of tasks.php to a log file.